F.A.Q - SHIV SHAKTI JEWELS LLP

What materials are your jewellery pieces made from?
- Our pieces are crafted using [e.g., sterling silver, 18k/22k gold, Diamonds], and feature ethically sourced [e.g., natural diamonds, lab-grown diamonds, specific gemstones]. The specific materials for each item are listed in the product description.
Is your gold jewellery solid gold, gold-plated, or gold-filled?
- We primarily offer solid gold (18k, 22k) and sterling silver options. Any gold-plated or vermeil items are clearly labeled as such in the product description.
Do you offer certified diamonds or gemstones?
- Yes. All natural diamonds over [e.g., 0.5 carats] are certified by independent grading laboratories, such as GIA or IGI. Certification details are included with your purchase.
How do I find my ring size?
- We offer a free printable ring sizer on our website, or you can visit our store for a complimentary professional sizing. We also offer one free resizing within [e.g., 2 days] of purchase.

Do you offer custom design services?
- Yes, we specialize in custom jewellery design, including engagement rings and heirloom redesigns.
How long does a custom order take?
- Custom orders typically take 1 to 2 weeks from the final design approval to completion. We will provide a precise timeline during your consultation.
Can I engrave my purchase?
- Yes, we offer complimentary engraving on most rings, pendants.. Look for the engraving option on the product page or ask a sales associate for details.
What forms of payment do you accept?
- We accept all major credit cards (Visa, Mastercard, Amex), debit cards, and [e.g., PayPal, HDFC, SBI,etc ].
- We accept online payment (PhonePay, GooglePay, Paytem, etc).

We accept cash on delivery payment method also.

What is your return/exchange policy?
- We accept returns or exchanges on unworn, non-custom items within 2 days of purchase, provided they are in their original condition and packaging. Custom-designed pieces are final sale.
How do you ship valuable jewellery?
- All orders are shipped via staff of store only. We require a signature confirmation upon delivery for security, and the contents of the package are never disclosed on the exterior.
How should I care for my jewellery?
- We recommend using a soft polishing cloth and mild soap and water for regular cleaning. Avoid harsh chemicals and remove jewellery before heavy labor, swimming, or sleeping.
Do you provide a warranty?
- No, we do not offer a warranty covering defects in materials or craftsmanship. This does not cover damage resulting from accidents, misuse, or normal wear and tear.

1. General Liability & Ownership

Question	Answer
Q: Do you guarantee the value or purity of the materials?	A: Yes. We guarantee the purity of all precious metals (e.g., 18k, 22k, Sterling Silver) and the quality of all diamonds/gemstones as specified on your invoice. The weights and specifications listed on the appraisal or invoice are final at the time of purchase.
Q: What if metal prices change after I place an order?	A: For standard, in-stock items, the price is fixed at the time of checkout. For custom or special orders, the price quote is typically valid for 1 day only to account for fluctuations in metal prices.
Q: Am I able to alter the piece after purchase?	A: Any repair, resizing, or alteration done by a jeweler other than our store will immediately void our warranty and return/exchange policies.

2. Repair & Service Liability

Question	Answer
Q: What is my liability when leaving jewellery for repair?	A: When you leave a piece for repair, you acknowledge and accept that no repair is entirely risk-free. While we are fully insured and exercise professional care, we are not liable for damage that occurs due to pre-existing structural flaws or natural wear and tear (e.g., brittle prongs breaking during routine work).
Q: Is my jewellery insured while it is in your custody for repair?	A: Yes. Your item is covered by our jeweler's block insurance against loss or theft while it is physically on our premises. However, we are not responsible for loss or damage during shipping unless we arranged and fully insured the shipping ourselves.
Q: What happens if I forget to pick up a repaired item?	A: Items left for repair that are not collected within 30 days after we notify you of completion may be deemed abandoned.